Service Desk Analyst - Full Time / Fixed Term

Job No: S2984

Location: Anglican Church SQ, Corporate Services - ICT, Brisbane, QLD

Employment Status: Full Time / Fixed Term

No. of Vacancies: 1

Closing Date: 20 Aug 2017 AEST

About the Position

The Anglican Church Southern Queensland provides much needed services for the community, including parishes, schools, theological education and financial services, and residential aged care facilities, community care and social service programs through Anglicare SQ.

All services within Anglican Church Southern Queensland are strengthened by our ICT team who support over 2500 users across 75 sites and are currently looking for a Service Desk Analyst to join their dedicated team based in Brisbane’s CBD in a fixed term role until January 2017.  The position offers full time hours, however we would also be interested in applicants who wish to job-share part time. Please specify your preferred days/hours in your application.

The overall purpose of the Service Desk Analyst is to provide first level help-desk IT support to all organisational business units, and act as the first point of contact for user issues. The role is also responsible for logging, documenting and tracking IT issues, and complying with organisational policies and procedures.

About You

Our successful candidate will offer several years’ experience in a Help Desk environment, within a service industry and will have skills covering:

• Proficiency in responding to issues in a timely, professional and polite manner
• Ability to prioritise and escalate issues based on critical need
• Demonstrated skills in documentation, logging jobs and monitoring resolutions
• Analysis and trouble-shooting of regular trends and the ability to provide effective solutions

Along with your exceptional communication skills, the following attributes will also support your success:

• A passion for technology and a keen interest in the ICT sector
• Friendly and engaging telephone manner with the ability to relate technical information to non-technical audiences
• Comfortable corresponding across a number of mediums, with all levels of staff and management
• An enthusiastic, positive and energetic approach to your work, including team engagement
• Time management skills and the ability to remain calm in high pressure situations
• Demonstrated problem solving, negotiation and influencing skills

You will be required to hold a current National Police Certificate and an unrestricted, Queensland Drivers Licence. A relevant ICT qualification would be favourably considered.

What We Offer

Anglican Church SQ is committed to building a highly skilled workforce, assisted by a dedicated management team. This challenging full time, fixed term position can also give you:

• Working within a team of dedicated professionals in an environment of continuous improvement
• A chance to support one of Queensland’s largest and well-respected non-profit organisations
• Further development of your skills and experience across a range of tasks and duties

Situated next to St John’s Cathedral in Ann St, our centralised location offers:

• Easily accessible public transport options, including bus, train and ferry
• Plenty of choice for coffee and lunch with numerous cafes, restaurants and a local Woolies

Show Your Interest

Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being.  People of Aboriginal and Torres Strait Island heritage are strongly encouraged to apply.

To submit an application and to view a copy of the Position Description, click ‘Apply’ below or visit http://www.anglicanchurchsq.applynow.net.au/ and refer to job number S2984.

Position Description 

For further information please contact

Daryll McMahon on 07 3838 7789

Applications close Sunday 20th August 2017

Assistance from Recruitment Agencies is not required at this time

Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.

 About Us

The Anglican Church Southern QLD offers a broad range of career opportunities across southern QLD - from Bundaberg in the north to Coolangatta in the south and across the south-west from Birdsville to Brisbane.

With the aim of the whole church engaged in the whole mission, we provide much needed services for the community, including parishes, schools, theological education and financial services, and residential aged care facilities, community care and social service programs through Anglicare Southern QLD.

All services within the Anglican Church Southern QLD are supported by Diocesan Services and Financial Services, a centralised shared-service infrastructure that provides a range of corporate services including Information and Communication Technology, Finance, Marketing and Fundraising, Communications, Human Resources, Property and Risk, Compliance and Insurance.

By living our values, championing industry best-practice, and working together to deliver quality services in a large faith-based organisation, we not only offer diverse and unique career pathways, but also the opportunity to make a real difference – in our organisation, the industries we work in, and in our community.

For more information about the Anglican Church Southern QLD, please visit www.anglicanchurchsq.org.au